Guest Services
ADMISSION - Admission to Aqueduct Racetrack is free. All fans in attendance will be subject to an enhanced security screening.
ALCOHOL - No outside Alcohol is allowed at Aqueduct Racetrack.
ATMs - ATMs are located on the first, second, and third floors of the facility.
BINOCULARS - Binoculars are available at the Information Booth, located on the first floor.
CANCELLATION POLICY - In the event of a cancellation of live racing, the Post Parade and Pocket Program of that day can be exchanged for the same publication within the next two (2) live racing days only. If live racing is cancelled after the fifth race of the day there will not be any exchanges of the Post Parade and Pocket Program.
CANCELLATION UPDATES - For up to date information on live racing cancellations, please visit NYRA.com or follow @TheNYRA on Twitter.
CASHING TICKETS BY MAIL - Mutuel tickets may be cashed by mail. Please send the ticket along with your name and address via Certified or Registered Mail. Please make a copy of the tickets for your records and allow 60 days for a reply. Do not staple or place tape on the tickets. Mail to: NYRA, Attn: Mutuel Department, P.O. Box 90, Jamaica, NY 11417. The deadline for cashing tickets by mail is March 31, 2023.
COAT CHECK - Available at the Information Booth, located on the first floor.
DINING AT THE TRACK - Equestris is one of the most spacious dining venues in the New York City area. The restaurant boasts a full-service waitstaff, along with breathtaking views of the track. Equestris boasts an elegant buffet, and a variety of of beverage options. For more information call (718) 215-3327 or view Dining webpage.
ETHICS - Ethics are very important to NYRA. NYRA urges you to please report ethics issues or concerns to NYRA’s Ethics Officer by email at [email protected] or via NYRA’s confidential ethics hotline at 1-800-605-1340.
Click to view the following policies:
FEDERAL REPORTING REQUIREMENTS - Any patron placing bets, purchasing or redeeming vouchers, or making card or account cash deposits or withdrawals that exceed $10,000 in a 24-hour period is required by federal law to complete a Currency Report. These are reportable cash transactions requiring that the identity of the patron be filed with the IRS. By federal law NYRA is required to obtain identification from customers purchasing or redeeming vouchers and/or making cash deposits or withdrawals on NYRA Cash Cards when the relevant dollar amount totals $3,000 or more in a business day.
FIRST AID - There is a first aid facility located on the ground floor of the building.
GAMBLING PROBLEMS - NYRA encourages responsible wagering. If gambling is a problem for you or someone you care about, help is available 24 hours a day. Call toll-free 1-877-846-7369 or 1-800-522-4700.
GUEST SERVICES HOURS OF OPERATION: Wednesday through Sunday: 11:00am to 6:00pm.
GUEST SERVICE LOCATIONS - Two Guest Service Centers are located on the first floor of the Clubhouse.
GIFT SHOP - Visit our gift shop, located on the second floor of the Clubhouse.
It offers an array of goods.
IRS W2-G REPORTING POLICY - Any winning wager or group of identical wagers (same track, race, pool and winning numbers) whose individual odds are 300-1 or greater and whose winning dollar value either individually or when added together is between $600 and $5,000 (minus the amount of the individual winning wager(s)) is subject to IRS reporting requirements to be completed on form W2-G.
IRS W2-G WITHHOLDING POLICY - Any winning wager or group of identical wagers whose individual odds are 300-1 or greater and whose winning dollar value either individually or added together exceeds $5,000 (minus the amount of the individual winning wager(s)) is subject to an IRS withholding tax at the rate of 24 percent.
IRS WINDOWS - Windows designated for IRS winning tickets are on all floors. Patrons must present a picture ID (driver's license or non-driver's state ID, federal, state, or city ID, passport, or NYRA ID). A second form of identification showing the patron's social security number must also be presented.
LOST & FOUND - Located in the security office at the north end of the Grandstand on the ground floor.
NET POOL PRICING METHOD - NYRA has adopted the net pool pricing method to allow international wagering into NYRA's pools. While allowing for potentially larger pools, prices on pools with multiple winners (place and show, or any pool with a dead-heat) may calculate to a slightly different payout than under standard pricing. More information can be found by visiting our Customer Service locations on-track.
NO SMOKING POLICY - In accordance with legislation, smoking is not permitted anywhere inside the Aqueduct building. Smoking is permitted in all outdoor areas except the box seat area. For everyone's convenience and comfort, we ask for your cooperation.
OFFICIAL TRACK PHOTOGRAPHER - Order winner's circle photographs of your favorite horses from Adam Coglianese, our official track photographer. Composite photos include finish line, winner's circle and trophy presentation (if applicable). Call 718-659-2292 or visit bobcoglianesephotos.com for more information.
PADDOCK - Watch the horses being saddled before the race in our paddock. It is located outside near the finish line, and can also be viewed from the windows on the first floor of the facility.
PROGRAMS, PAPERS, & HANDICAPPING TOOLS - We offer a varied assortment of handicapping tools. On the first floor of the Clubhouse, there is also a newsstand that offers the Daily Racing Program, Daily Racing Form, and handicapping tip sheets.
RACE REPLAY CENTERS - Located on the first floor of the Clubhouse, a video library of NYRA and simulcast tracks is available via a touch screen display.
SCRATCHES - View or Call toll free 1-866-697-2238
SOLICITATION - Solicitation or distribution of literature or materials on NYRA property by non-employees is strictly prohibited.
WHEEL CHAIR POLICY - The wheelchairs that are present on the racetrack are intended for use only by the NYRA First Aid and Security Departments in the performance of their emergency duties. The wheelchairs are not available for the non-emergency personal use of patrons.
Wi-Fi - Free wireless access is available for our guests throughout the facility.
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Gambling Problems? The New York Racing Association encourages responsible wagering. If gambling is a problem for you or someone you care about, help is available 24 hours a day. Scan here to talk with someone now about your gambling. Or call toll-free 1-877-8-HOPE-NY.