Ticket FAQ

The NYRA AccountManager is an extension to the box office available to you 24 hours a day, 7 days a week. By creating an account, you will have access to a number of available features and benefits as a season ticket holder.

Click here to sign in. 

When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.

You can click “Forgot Password?” at sign-in to receive an email or a text message with a onetime code to reset your password.

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.

You can also contact the Box Office ([email protected]) to make updates to the way we communicate with you.

Transfer your tickets to friends, family, clients, or anyone else. Eligible NYRA AccountManager Ticket Holders can transfer their tickets using ticket transfer. Once the recipient receives and accepts your ticket offer, the recipient can acccess the tickets via a mobile device. Note: Once a ticket has been transferred and accepted, your original tickets will no longer be valid.

The recipient will have the option to accept or decline your offer when they receive the ticket transfer invitation. The recipient can decline the offer and you will receive an email notifying you they did not accept the tickets. You may also cancel the offer from the Ticket Management page any time up until the tickets are accepted by the recipient. Once the offer is accepted by the recipient, your original ticket is no longer valid.

The TicketFast (Print-at-Home) delivery option is no longer offered for Saratoga Race Course tickets. Depending upon how you purchase your tickets, you will either have the option of receiving tickets in the mail or viewing your tickets on a mobile device.

If you have an invoice available for payment, simply sign in, and click "Invoices" from the top menu. Select an invoice to make a payment and proceed into the payment process.

The date and time of any racing event is subject to change based on, among other things, force majeure events (including, without limitation, acts of God and other unforeseen circumstances or causes beyond reasonable control). No refunds will be permitted based on such scheduling changes.

In the event that racing is cancelled at any time prior to park opening, or is taking place at Saratoga Race Course without permitted patronage to the general public, and NYRA does not intend to reschedule such racing events, NYRA will issue ticket credits or refunds solely for all tickets/pre-paid parking purchased directly through the NYRA Box Office, or a NYRA Sales Representative, for the specific event days that are affected by such situation. In such cases, tickets purchased via third-party vendors are not eligible for a refund from NYRA and customers must directly contact the third-party vendors for assistance.

In the event that the park is opened as planned and racing is cancelled, for any reason, before five(5) races have been run, customers in any hospitality/dining venues with pre-paid buffets will be entitled to finish their selected menu and standard 4-hour beverage package only and NYRA will refund such Group for any additional hours purchased beyond the standard 4-hour beverage package. Except as set forth in the previous sentence, NYRA shall have no obligation nor have any liability to such Group. For all other customers, NYRA will issue ticket credits or refunds solely for all tickets/pre-paid parking purchased directly through the NYRA Box Office, or a NYRA Sales Representative, for the specific event days that are affected by such situation. In such cases, tickets purchased via third-party vendors are not eligible for a refund from NYRA and customers must directly contact the third-party vendors for assistance.

If racing is cancelled, for any reason, after five (5) races have been run, there are no refunds or exchanges of any kind.